Return and Refund Policy
About the Return and Refund Policy
At Luxury Rug Trends, our commitment is to provide you with exceptional products and services. We understand that sometimes returns or exchanges may be necessary, and we want to ensure that this process is as easy and convenient for you as possible, while maintaining fairness for all parties involved.
We are here to help you create the home you've always dreamed of. We want you to love your purchase, and understand that sometimes it just doesn't work out. When that happens, we are dedicated to making the process as smooth as possible.
How can I cancel or change my order?
Should you wish to cancel or make changes to your order, please contact us within 24 hours of placing your order at: contact@luxuryrugtrends.com
We are unable to process cancellation requests after 24 hours as the package has already been shipped. We process orders very quickly so that we can get your order to you as soon as possible. However, once our warehouse has processed your order, we will be unable to make any changes.
Inspecting your purchase
When your order arrives, please take a moment to carefully inspect each item. We take great care in packaging our products to ensure they reach you in perfect condition.
Reporting damaged or defective products
In the unlikely event that you receive damaged or defective products, we are here to promptly assist you. Please contact our Customer Service team within 24 hours of receiving your order via email at contact@luxuryrugtrends.com.
Returning or exchanging a non-defective item
We provide comprehensive product information on our website, including photos, specifications, dimensions, and shipping timelines. We recommend reviewing this information carefully before making a purchase. Please note that if the item is not in new condition, or if the packaging is damaged or not original, we reserve the right to refuse returns or apply a manufacturer restocking fee of 15% of the total product cost. This policy also applies if the reason for return is a misunderstanding of the provided information.
Packaging and condition
Returned items must be packed in their original packaging, including all parts and components. Returned items must be in new and unused condition, free from any damage.
Product condition
Partial refunds will be granted for products that have been used, installed, damaged, or altered in any way that prevents our ability to derive future value from the product. Luxury Rug Trends maintains full discretion in assessing the return quality of a product.
The warranty and return policy will be applicable within 30 calendar days from the delivery date of the order.
We hope this policy helps you understand our commitment to your satisfaction and the steps to take for returns and exchanges. If you have any questions or need assistance, please do not hesitate to contact our Customer Service team.
Thank you for choosing Luxury Rug Trends for your Decor needs!